Refund and Returns Policy
Refund & Return Policy
1. Eligibility for Returns and Refunds
-
B2C Customers:
- Products can be returned within 7 days of delivery.
- Items must be unused, in their original packaging, with all accessories and manuals included.
- Defective or damaged items will be eligible for replacement or repair first, with refunds considered if those options aren’t feasible.
-
B2B Customers:
- Returns are accepted only for defective products or incorrect shipments.
- Defective items must be reported within 3 days of receipt.
- Custom orders or bulk purchases are non-refundable unless agreed upon in a prior contract.
2. Non-Returnable Items
- Certain items, due to their nature, cannot be returned:
- Opened or used software ( ex : mobile antivirus)
- mobile Tempered Glass
- Batteries and consumable items
- Products with tampered or missing serial numbers
- Clearance and refurbished items (may be eligible for repairs under warranty, if available)
3. Refund Policy
- Refunds will be issued to the original payment method within 7-14 business days after the return is received and inspected.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- Restocking fees may apply for certain B2B returns (typically between 10-20%).
4. Return Process
-
For B2C:
- Customers should initiate a return request on their order history page.
- A prepaid shipping label will be provided if the return is due to damage, defect, or incorrect item.
-
For B2B:
- Contact the account manager or support to initiate a return.
- Shipping costs will typically be covered by the customer unless otherwise arranged.
5. Warranty Claims
- Warranty claims can be processed through us or directly with the manufacturer, depending on the product.
- Some products may require an extended evaluation period if repairs are handled by the manufacturer.
6. Exceptions and Disclaimers
- We reserve the right to refuse a return if the item does not meet return eligibility.
- Refunds will be processed only after inspection confirms the product is in returnable condition.
For more information on returns contact : support@wolsale.com